Troubleshooting the Data Feed with RealPage

We recommend first checking your ILS listings. While this is obviously checking on the results of the feed and not the feed itself, RentPress uses the same data feed as your ILS listings. So, we recommend checking those listings first to see if the pricing and availability match.

Use Another Tool

To check the data that RealPage is sending, you’ll need to visit the feed directly.

You’ll need:

• A PMC ID
• A Site ID
• A User Name
• A Password
• A License Key

To view the RealPage data response, you will need a tool to help format the JSON that is returned. We recommend:

• Postman development environment application – Link ↗

What Data Do We Receive from RealPage?

We request the following information about a property from RealPage (using SiteID):

• SiteID
  • SiteName
  • Address
  • City
  • State
  • Zip
  • Country
  • Web
  • Email
  • Phone1
• getFloorPlanList
  • FloorPlanCode
  • FloorPlanNameMarketing
  • FloorPlanName
  • Bedrooms
  • Bathrooms
  • RentableSquareFootage
  • RentMax
  • RentMin
  • MaximumOccupants
• getUnitList
  • RentMatrix – (based only on current day)
  • FloorPlanGroupName
  • UnitNumber
  • FloorNumber
  • BuildingNumber
  • UnitID
  • RentSqFtCount
  • Bedrooms
  • Bathrooms
  • BaseRentAmount
  • UnitMarketRent
  • VacantBit
  • MadeReadyDate
• getAmenities
  • amenitiesName
  • amenitiesDescription

If a unit is marked as available within 30 days, we use MadeReadyDate and UnitID for:

• getRentMatrix
  • RentMatrix – MadeReadyDate
• GuestcardDateNeeded
• PropertyStatus
• GuestCardID
• SiteID

Contact Support

If you need further assistance, we recommend reaching out to RealPage directly for support. If they have questions specifically what RentPress is looking for, contact your 30 Lines Account Manager and we will be happy to assist as needed, or click here to submit a ticket.